Walk-In For Customer Care Executives (1-7 Years)

  • icon job experience 1 - 7 Years
  • icon job opening 4 Openings
  • icon salary 2.5-3.3 Lac/Yr
  • icon job location Bangalore
  • walk in interview Walk in interview

Job Description

Job description

Job Title : Customer Support Executive

Location: Bengaluru

About DriveX:

DriveX is a fast-growing startup revolutionizing the used two-wheeler market. Our Procurement Team is crucial to ensuring we bring the best quality used vehicles to our customers, and were looking for a dedicated Customer Support Executive to help streamline and enhance this process.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and friendly manner.

Address customer inquiries and resolve customer issues or concerns.

Always maintain a positive and empathetic attitude toward customers.

Follow up with customers to ensure their queries or complaints are resolved effectively.

Maintain accurate records of customer interactions, comments, and complaints.

Escalate unresolved queries or technical issues to the appropriate departments.

Stay updated on company products, services, and policies to provide accurate information to customers.

Provide feedback on process improvements based on customer interactions and trends.

Key Skills and Qualifications:

High school diploma or equivalent; a bachelors degree in any discipline is preferred.

Proven experience of 2+ years in customer service or tele calling is a MUST.

Excellent verbal communication skills in English, Hindi, Kannada and Tamil.

Strong listening and problem-solving skills.

Ability to multitask, prioritize, and manage time effectively.

Proficiency in using CRM software, telephony systems, and basic computer applications (MS Office).

Patience and ability to remain calm under pressure when dealing with difficult customers.

Strong attention to detail and accuracy in data entry.

Working Conditions:

6-day work week (may vary based on company policy).

Rotational shifts may be applicable, including weekends and holidays.

Contact:
  • Experience

    1 - 7 Years

  • No. of Openings

    4

  • Education

    Diploma, Higher Secondary, Secondary School

  • Role

    Customer Care Executives

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About DriveX

DriveX is committed to creating a mobility ecosystem built on trust, transparency, and convenience. In India, for every new two-wheeler vehicle sold, two pre-owned vehicles are sold. The market is projected to reach $10 billion by 2025. The customer, however, is limited by choices and quality and is often faced with ambiguous pricing. At DriveX, we are dedicated to providing our customers with a superior experience, which they deserve while buying, selling, and servicing their two-wheelers.
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