Customer Care Executive

UCG eSolutions LLP

1. Effective inbound and outbound call handling to build a relationship with customer and service provider.

2. Answer customer's questions pertaining to service being offered through email and telephone.

3. Provide quick resolution to all types of customer related issues.

4. Explain and Advice customers on prices, services, variables and options to assist customer in making decision.

5. Coordinate and schedule appointments between customers and service providers till the job gets completed.

6. Regularly follow up with the customers/ service providers/ sales team for closure of upcoming and ongoing jobs.

7. Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.

• Experience

  0 - 2 Years

• No. of Openings

  4

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office