Customer Care Executive

Recruitdeck Consultants

Job Responsibilities:

• Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers

• Provide support and resolution for customer queries received via telephone, email or chat.

• Manage incoming phone calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Experience

  0 - 2 Years

• No. of Openings

  80

• Education

  B.Com, Higher Secondary, Secondary School

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office