Customer Care Executive

DESTEK BUSINESS INDIA PVT. LTD.

Hiring For Airtel Premium Process

Only Graduates.

Minimum 1 year experience in “Voice Process”.

Males / Females both can apply.

Should be Flexible to work in 24/7 Environment.

Excellent Communication Skills.

Good Customer Service Skills & Should display good Analytical Abilities.

No MTI

Only “BPO” Voice Process exp. shall be preferred.

Job Responsibilities:

Provide splendid customer services to customers in a friendly and courteous manner at all times.

Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

Ensure that customer’s confidential information is properly protected and only used for official purposes.

6 Days Working, No – cab & No – Meals.

Rotational Shifts & Rostered Week – Offs.

9hrs Staffing – 8hrs Login.

Required Knowledge and Skills:-

Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

Strong communication skills characterized by excellent writing and speaking skills.

Must possess good multi-tasking skills. 4. Should have good negotiation skills and be able to influence people.

Ability to use computers efficiently and must learn how to use new software/CRM.

Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

Must have a keen eye for detail and follow instructions

• Experience

  0 - 3 Years

• No. of Openings

  200

• Education

  B.A, B.B.A, B.Com, B.E, B.Sc, M.B.A/PGDM, M.Com, MD/Medicine Doctor, Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office