Customer Care Executive

Vision Vidyut Engineers Pvt. Ltd

Responding to customer queries, complaints, and requests via phone, email.

Assisting customers with product setup and resolving any technical issues they might experience.

Informing customers about specialized product functionalities and features.

Following up with customers to ensure that reported technical difficulties have been resolved.

Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.

Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.

Analyzing customer feedback and advising management on areas of improvement.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Resolving the issue after co-ordinate with party and complete paper work

Creating policies and procedures.

Planning the training and standardization of service delivery.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment.

• Experience

  2 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office