Customer Care Executive

Vision Vidyut Engineers Pvt. Ltd

2 - 3 Years
2 Openings
2.0 - 2.5 Lac/Yr
Face-to-Face interview
Thane West

Key Skills

Excellent Interpersonal Skills Written Skills Oral Communication Skills Ability to Lead A Team Computer Skills Customer Care

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Job Description

• Responding to customer queries, complaints, and requests via phone, email.

• Assisting customers with product setup and resolving any technical issues they might experience.

• Informing customers about specialized product functionalities and features.

• Following up with customers to ensure that reported technical difficulties have been resolved.

• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.

• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.

• Analyzing customer feedback and advising management on areas of improvement.

• Overseeing the customer service process.

• Resolving customer complaints brought to your attention.

• Resolving the issue after co-ordinate with party and complete paper work

• Creating policies and procedures.

• Planning the training and standardization of service delivery.

• Monitoring the work of individual representatives and of the team.

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Possessing excellent product knowledge to enhance customer support.

• Maintaining a pleasant working environment.