Customer Care Executive

Cogenthub Private Ltd

Designation: Customer Care Executive and Senior Customer care Executives

Responsibilities

• Manage large amounts of outbound calls in a timely manner

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Should have good convincing skills, be energetic and presentable

Process:

• Australia Energy

• UK Telecom

• UK Survey

• Us – Ed Tech

Shift Timing: Australia Energy 5:00 am to 2:00 pm and at Day light Savings timings will be 5:30 am to 2:30 pm (Pick UP Provided)

UK Timings: 2:00 pm to 11:00 pm (Drop Provided)

US Timings: 9 pm to 6 am (Drop Provided)

Working Days: Monday to Friday

Salary: 12k to 17k in hand (Depending upon the experience)

Experience: Fresher (with excellent communication skills) to 3 years

Benefits:

• PF & ESIC Facilities

• Lucrative Incentive Structure

• On time salary

• Pick & Drop facilities Available

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office