Customer Care Executive

Tech Mahindra

1) Grad/Undergrad with minimum 6 month of experience in chat process in previous role/s

2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.

3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.

5) Basic levels of computer proficiency. Working knowledge of MS Office applications like Word & Excel

6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)

7) 18 hours/7 days rotational shift.

8) Strictly WORK FROM OFFICE ONLY

For More Information

• Experience

  1 - 4 Years

• No. of Openings

  100

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office