Customer Care Executive / Process Analyst( Voice Process)

CNG Risk Placement

Job Description

education: Candidate Can Be Any Graduate or a Post Graduate with Good Academic Record (50% or Above Ssc+ Hsc+ Graduation= 150%).

shifts : Morning/ Afternoon / Night (night Shift Allowance - Rs. 350/ Night

pick and Drop Facility Provided By Company

skills and Qualification

graduate in Any Discipline and Willing to Work in Any Shift(morning/afternoon/night)

minimum 1-3 Years' Experience in Voice Process in An International Process with Excellent Command Over English (comprehension and Conversation)

the Candidate Has to Be a Quick Learner, High On Energy and Must have a Flair for Customer Processes

should have An Eye for Details to Provide Logical Reasoning

proficiency in Microsoft Office (especially Excel and Powerpoint)

ability to Work in a Team and Exhibit Collaboration

should Be Able to Adapt to Organizational Changes

roles and Responsibilities

handle Vendor Calls and Emails (both Inbound and Outbound) to Resolve Customer Inquiries, Queries and Concerns Using Available Claims Information

handle Customer Complaint and Escalations By Providing Explanations and Taking Necessary Steps

demonstrate Commitment and Confidence Through Tone of Voice

follow the Defined Standard Operating Procedure and Guidelines to Provide Accurate Information to the Callers

find Alternate Solutions By Researching and Exploring Information Using Available Resources

identify and Escalating Unresolved Issues and Keeping Supervisors in Loop

maintaining Call Logs with Adequate Details of the Call and the Caller

ability to Work On Data for Various Reporting and Analysis

update Knowledge By Participating in Developmental Training.

• Experience1 - 3 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office