Customer Care Executive

Taurus BPO

0 - 5 Years
100 Openings
1.5 - 2.5 Lac/Yr
Face-to-Face interview
Murugeshpalya, Bangalore

Key Skills

Good English Communication Basic Computer Knowledge Hindi Speaking Customer Care

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Job Description

Make or Receive inbound calls from the existing clients or prospective

clients as per business expectations

- Ensure complete and correct information is transferred to the customer

on every call

- Should handle the customers confidently and assertively

- Ensure 100% customer satisfaction on all the calls handled and improve

the overall CSAT

- Should be fine with rotational week offs as per the process requirement.

- Should be fine with all the shifts as per the company requirement.

- Ensure minimum login hours are met

- Meet the basic process metrics management like Attendance,

Sale/Collections/Conversion, talk time, break time, Login hrs, Productive

Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection

Score, Product test scores etc. as defined for his level.

- Reporting basic escalation to supervisor.

Experience
0 - 5 Years
No. of Openings
100
Education
B.A, B.B.A, B.C.A, B.Com, B.Sc, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Secondary School
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Taurus BPO

In sync with what our name proposes TAURUS, Our Company established in 2010 stands for RELIABILITY, VIABILITY, and being AMBITIOUS towards our business partners to deliver impeccable results.