Customer Care Executive

Provilac

1 - 5 Years
5 Openings
2.5-5.0 Lac/Yr
Mukund Nagar Pune
Face-to-Face interview

Key Skills

Communication Skills CRM Call Center Executive Caling BPO Telecaller Telecalling Telesales Customer Relationship Executive Customer Care

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Job Description

Roles and Responsibilities:

Help customers with technical & billing related queries

Reply and manage customer support ticket on our Support Desk

Reply to customers emails

Manage large amounts of incoming phone calls

Coordinate with other teams to make sure customer queries are resolved; provide consultation to potential & interested clients.

Keep records of customer interactions, process customer accounts, and file documents.

Convince Customer to purchase product

Help them to choose product

Desired Candidate Profile :

The candidate has to be fluent in English, Hindi, and Marathi.(Telugu Preferred)

Required Candidate profile:

Proven customer support experience or experience as a Client Service Representative

Excellent English/Telugu language skills

Should have own two wheeler/car.

Should have good work ethics and follow ups.

Ability to convince and convert leads into customers.

Providing complete information to clients.

A peoples person and a ready go- getter.

Analytical bent of mind and strong judgmental attributes.

Perks and Benefits

Provident Fund

Experience
1 - 5 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
Customer Care Executive
Industry Type
Agriculture / Dairy
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Provilac

Established in the year 2013 with the simple philosophy of Doing Whats Right, Provilac has grown to become a name that stands for all things pure & natural.

Or at least thats what we believe!

Jokes apart, at Provilac, were not about doing different things, rather doing things differently.

Were in the business of selling milk, but what sets us apart is our approach and outlook towards what we do. We dont see milk as just a commodity. To us, its something that provides nourishment & sustenance. Hence we ensure that every drop of our milk is packed with all of its natural goodness right from farm to fridge.