Outbound Customer Care Executive

Skywings Advisors Private Limited

Outbound Customer Care/ Phone Banking

- Banking

- Fresher or exp in voice process/ BPO can apply

upto - Lacs per annum (Fixed)

- Graduates ( Any Stream )

Only Female Candidates Required

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in

an enhanced customer experience for bank customers.

? Ensure Outcalling is done to Customers for clarifying customer queries on transaction declined due

to card control not enabled, Renewal and upgrade customers for welcome call/feature

enforcement

? To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard

? To ensure zero defects processing of all customer requests

? To ensure complete and accurate resolution within the defined TATs.

? To ensure process compliance as per the set Audit and SQ guidelines.

Industry

Staffing & Recruiting

Employment Type

Full-time

• Experience

  0 - 5 Years

• No. of Openings

  30

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office