Customer Care Executive

Millicon Consultant Engineers Pvt. Ltd.

Job Title : Customer Care Executive.

Location : Kalyan.

Job Overview -

A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.

Education - Any Graduate, with MBA can be preferred.

Skills (Technical / Computer / Soft skills etc.) - Must have excellent computer skills excel, word etc.

Knowledge and Experience - Excellent Communication Skill - 3-6 yrs work experience preferable in real estate / retail industry.

Responsibilities

Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)

Sending Reports & Analyzing.

Event Organizing. (Marketing)

Events for retail Partners. (Retail Operations)

Looking after fit out work of brands. (Operation)

Coordinating with MEP, Security, House Keeping & Parking Team.

Making Snag reports.

Coordinating with Project team for Mall renovation work.

Weekly meetings with the out source team members.

Customer service  CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner

Retail  relations  CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement

Government compliance   Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances

Credit control assistance   CCE  is responsible for financial aspects of the Mall which  including rent , CAM , Utilities collection, parking collection 

Retail and service provider Communication Responsible  can effectively communicate with a diverse group of individuals, including property management, retail management,

Records , Reports and inventory  CCE need maintain  track inventory, record , record day to day operations SOPS , and other administrative tasks.

• Experience

  3 - 6 Years

• No. of Openings

  300

• Education

  Any Bachelor Degree, B.B.A, M.B.A/PGDM

• Role

  Customer Care Executive

• Industry Type

  Real Estate / Property / Construction

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office