Customer Care Executive

Millicon Consultant Engineers Pvt. Ltd.

Job Title : Customer Care Executive.

Location : Kalyan.

Job Overview -

A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.

Education - Any Graduate, with MBA can be preferred.

Skills (Technical / Computer / Soft skills etc.) - Must have excellent computer skills excel, word etc.

Knowledge and Experience - Excellent Communication Skill - 3-6 yrs work experience preferable in real estate / retail industry.

Responsibilities

 Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)

 Sending Reports & Analyzing.

 Event Organizing. (Marketing)

 Events for retail Partners. (Retail Operations)

 Looking after fit out work of brands. (Operation)

 Coordinating with MEP, Security, House Keeping & Parking Team.

 Making Snag reports.

 Coordinating with Project team for Mall renovation work.

 Weekly meetings with the out source team members.

 Customer service – CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner

 Retail  relations – CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement

 Government compliance  – Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances

 Credit control assistance  – CCE  is responsible for financial aspects of the Mall which  including rent , CAM , Utilities collection, parking collection 

 Retail and service provider Communication – Responsible  can effectively communicate with a diverse group of individuals, including property management, retail management,

Records , Reports and inventory  –CCE need maintain  track inventory, record , record day to day operations SOPS , and other administrative tasks.

• Experience

  3 - 6 Years

• No. of Openings

  300

• Education

  B.B.A, M.B.A/PGDM, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Real Estate / Property / Construction

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office