Customer Care Executive

HEARING SOLUTIONS PVT LTD

Job Summary

*Managing incoming calls and customer service inquiries

*Generating sales leads that develop into new customers

*Identifying and assessing customers’ needs to achieve satisfaction

Responsibilities and Duties

*Manage large amounts of incoming calls

*Generate sales leads

*Identify and assess customers’ needs to achieve satisfaction

*Build sustainable relationships and trust with customer accounts through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Meet personal/customer service team sales targets and call handling quotas

*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

*Take the extra mile to engage customers

Required Experience, Skills and Qualifications

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Should be Proficient in English, Hindi and Telugu.

• Qualification - +2/Graduates.

• Age:18 to 30

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  B.E, Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office