Visa Application is an international customer service wherein the Employees are responsible to handle
the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their
queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone
and ensure customer satisfaction. Ratio: 80% Calls and 20% emails and chats.
Job Description:
A. Roles & Responsibilities
Executives are responsible for following these procedures:
Handle Inbound and Outbound calls.
Handle Email transactions.
Schedule appointment of Applicants for Documentation and biometrics.
Check the status of the applied VISA.
Renew the Visa of the applicants staying Abroad.
Handle the queries and complaints regarding VISA.
Collection and dispatch status of Passports.
B. Other Activities
Provide quick and effective resolution to customer's query.
Display empathy and concern towards applicants
Create WOW experience.
Eligibility:
. Good Communication and Writing skills.
Multitasking ability.
Should be able to work on multiple applications simultaneously.
Be fluent and clear in speech.
Soft Skills: (Language)
English
Qualification: Graduates and Undergraduates
Working Days: 5 days (Saturday, Sunday off).
Timings:
am to pm
- Experience0 - 3 Years
- No. of Openings100
- EducationHigher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.Com, M.Com
- RoleCustomer Care Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office