Customer Care Executive

Hexaware Technologies

Visa Application is an international customer service wherein the Employees are responsible to handle

the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their

queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone

and ensure customer satisfaction. Ratio: 80% Calls and 20% emails.

Job Description:

A. Roles & Responsibilities

Executives are responsible for following these procedures:

• Handle Inbound and Outbound calls.

• Handle Email transactions.

• Schedule appointment of Applicants for Documentation and biometrics.

• Check the status of the applied VISA.

• Renew the Visa of the applicants staying Abroad.

• Handle the queries and complaints regarding VISA.

• Collection and dispatch status of Passports.

B. Other Activities –

• Provide quick and effective resolution to customer's query.

• Display empathy and concern towards applicants

• Create WOW experience.

Eligibility:

• 1 year Experience in International Voice process.

• Good Communication and Writing skills.

• Multitasking ability.

Technical Competencies:

• Typing speed – 25 to 30wpm with 90% accuracy.

• Hands on experience on working with Microsoft Office applications – Word, Excel, Access and

PowerPoint.

• Should be able to work on multiple applications simultaneously.

• Be fluent and clear in speech.

Soft Skills: (Language)

• English

Qualification: Graduates and Undergraduates

Working Days: 5 days (Saturday, Sunday off).

Timings:

• 1

st Shift: 6:30pm/3:30am

• 2

nd Shift: 9:30pm/6:30am

• Experience

  1 - 5 Years

• No. of Openings

  20

• Education

  B.Com, Advanced/Higher Diploma, Higher Secondary, M.A, M.Com, Any Bachelor Degree, Professional Degree, Vocational Course

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office