Upakara - Customer Care Executive

  • icon job experience 0 - 1 Years
  • icon job opening 4 Openings
  • icon salary Not Disclosed
  • icon job location Coimbatore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Good Communication in English Computer Speed Error Free English Typing Excel With Shortcuts Keys Good Typing Speed Good Communication Skill Basic Computer Skills Discipline Positive Attitude & Punctuality

Job Description

Roles and Responsibilities:

To Handle Inbound calls & Telemarketing

Manage large amounts of incoming calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers
  • Experience

    0 - 1 Years

  • No. of Openings

    4

  • Education

    Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, M.A, M.Com, M.Sc

  • Role

    Customer Care Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Upakara Call Center

Upakara is a leading call center in domestic & International Service Support provider., formed in the year 2002.
We provide Promotional Marketing, Tele calling, I Marketing, SMS Campaign, Transcription Work, Data Conversion and Help Desk Support (Inbound Calling) which helps clients to build, promote and sell their brand or business in this competitive market.

With the aim of begin the best and give the best, we serve our client with many benefits like nonstop brand building , expansion of dealer network, quality leads generation, for our clients through tele calling and I marketing and many more.

To maintain the high quality service and clear understanding, we maintain and provide reports like voice of customers score cards, daily, weekly and monthly process reports , on every activity we do to promote our clients business.
Read More...
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