Customer Care Executive

High Point India Pvt. Ltd.

1 - 2 Years
30 Openings
3.0-3.8 Lac/Yr
Chandigarh
Face-to-Face interview

Key Skills

Communication Skills Customer Care Voice Process

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Job Description

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

• Handle inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.

• Ensure you follow the customer service script provided by the company for uniformity.

• Also, be well read on company policies and the website for FAQs or policy related answers.

• Maintain good customer relations.

• Meet personal targets and work towards meeting team targets.

• Maintain records of the conversations with the customer and analyze the data.

• Write and submit timely reports on performance, targets and customer queries.

Experience
1 - 2 Years
No. of Openings
30
Education
Any Bachelor Degree
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About High Point India Pvt. Ltd.

We are a BPO looking to provide support in terms of effective customer management through Calls, Chats & Emails. We endeavour to hire manpower for processes as per the client need in terms of qualification, language comfort, and communications skills, to make sure that our customers and their customers are well taken care of. Following the moto of make every interaction count it is our endeavour to ensure that customers are satisfied after interacting with our teams leading to effective brand recognition and positive word of mouth for our clients.