Customer Care Executive

High Point India Pvt. Ltd.

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Handle inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets and customer queries.

• Experience

  1 - 2 Years

• No. of Openings

  30

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office