Customer Care Executive

  • icon job experience 0 - 6 Years
  • icon job opening 40 Openings
  • icon salary 2.3-6.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Care Technical Support Management

Job Description

Hey Guys,

We have immediate openings for Technical Support Executive

Interested candidates can apply we have limited openings.

Job Designation : Service Helpdesk

Skill Set Required :

Handling all the Inbound calls & tickets in GSD.

Handling Basic L1 level queries for the users.

Knowledge of ITSM or any other ticketing platform is strongly desired.

Diagnose and quickly resolve a wide range of Windows/ Microsoft/ Desktop applications issues.

Basic troubleshooting knowledge for internet/ LAN and WAN Connectivity issues.

When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.

Remotely install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/ Desktops.

Install, upgrade, support and troubleshoot for printers & related computer hardware.

Performs general preventative maintenance tasks on computers, laptops & printers.

Customize & configure desktop hardware to meet specifications and business standards.

Email account administration, ., account creation and management and distribution lists on Office 365.

User account administration, ., account creation and management and password resets in Active Directory.

Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.

Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool.

US Rotational Shift

Education : Graduates and above

Salary upto :

Experience : 1-4yrs
  • Experience

    0 - 6 Years

  • No. of Openings

    40

  • Education

    Diploma

  • Role

    Customer Care Executive

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Skylar Consultancy

We, Skylar Consultancy a Training and Placement Organizations in City. We are here to provide you the jobs in which you are looking for. We know you are thirsty of jobs and want to prove yourself to become a successful person, So let us know that which kind of job you are looking for. We will never let your time, hard work, dedication and education go in vain. We deeply respect to your valuable things which you have spent behind your education to fulfill your wonderful dreams.
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