Customer Care Executive

Elica PB Whirlpool Kitchen Appliances Private Limited

Job description :

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Main Job Tasks and Responsibilities

• Co-ordinate with customers

• Call handling

• Direct the daily operations of the customer service team

• Call and Technician routing to solve customer issues.

• Tagging calls in CRM from complaint registration to resolution.

• plan, prioritize and delegate work tasks to ensure proper functioning of the department

• review customer complaints

• track customer complaint resolution

• handle customer service issues

• monitor accuracy of reporting and data base information

• analyze relevant data to determine customer service outputs

• co-ordinate and manage customer service projects and initiatives

Key Competencies

• communication skills

• customer service focus

• supervisory skills

• problem analysis and problem-solving

• planning and organizing

• initiative

• flexibility

Education and Experience

• Relevant bachelor's degree

• Service experience – 2-3 years in relevant industry

• In-depth knowledge of customer service principles and practices

• proficiency in MS Office applications, CRM

• product knowledge

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Professional Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office