Female - Urgent Opening For Customer Care Executive

Zama Organics

Job Description:

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in

the food industry. The ideal candidate will play a crucial role in maintaining customer satisfaction by

addressing inquiries, resolving issues, and providing exceptional support to our customers.

Key Responsibilities:

Customer Interaction:

Handle inbound and outbound customer inquiries via phone, email, and chat.

Respond to customer queries and concerns promptly and professionally.

Provide accurate information about products, services, and order statuses.

Issue Resolution:

Address and resolve customer complaints, ensuring customer satisfaction.

Coordinate with relevant departments to resolve product or service issues.

Escalate complex cases to higher management when necessary.

Order Management:

Assist customers with order placement, modifications, and cancellations.

Ensure accurate and timely processing of orders.

Track and follow up on delivery schedules and communicate any delays to customers.

Product Knowledge:

Maintain up-to-date knowledge of company products, services, and promotions.

Provide customers with product recommendations and advice.

Data Management:

Document customer interactions and transactions in the customer relationship management

(CRM) system.

Generate and analyze customer service reports to identify trends and areas for improvement.

Customer Feedback:

Gather customer feedback and relay it to relevant departments for product and service

improvements.

Contribute to the development and implementation of customer service policies and

procedures.

Qualifications:

Bachelor's degree in Business Administration, Hospitality, or a related field.

Proven experience in a customer support role, preferably in the food industry.

Excellent communication and interpersonal skills.

Strong problem-solving skills and the ability to remain calm under pressure.

Proficiency in using CRM software and Microsoft Office

• Experience1 - 3 Years
• No. of Openings1
• EducationAdvanced/Higher Diploma, Professional Degree, Any Bachelor Degree
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderFemale
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationZama Organics Unit 1, Plot 42, Deonar Industrial Estate,Near Maneesh Pharmaceutical, Deonar.