Customer Care Executive (Full Time)

Webvio

Job Title: Customer Care Specialist / Customer Care Executive

Company: Webvio Technologies Pvt Ltd

Location: Rajarhat, Kolkata

Salary: Competitive, no bar for candidates with travel background

Shift: US night shift, fixed shift with roster off

Process : this is US inbound Tickting process. Candidates have to take 15-30 inbound calls in a day only and book flight and train tickets for US customers as per their requirements and queries.

Working Days: 24 days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, 15 compensatory offs per year

Training: 30 days fully paid training provided

Responsibilities:

Manage incoming phone calls.

Identify and assess customer needs to achieve satisfaction.

Provide accurate, valid, and complete information using the appropriate methods/tools.

Handle customer queries, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.

Requirements:

Proven customer care experience in any International BPO or experience as a Travel Sales Representative.

Strong phone contact handling skills and active listening.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and interpersonal skills.

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office