Customer Care Executive

Vijaya Diagnostics Pvt Ltd

Primary Responsibilities

1. Manage large amount of outgoing calls

2. Respond efficiently & accurately to callers

3. Understanding & strive to meet outbound metrics

4. Provide accurate ,valid and complete information by using multiple applications

5. Build sustainable relationships and trust with customer accounts through open and interactive communication

6. Keep records of customer interactions

7. Customer focus and adaptability to different personality types

Secondary Responsibilities

8. Identify and assess customers needs to achieve satisfaction

Skills Familiar with 3 languages (English, Hindi & Telugu)

Customer oriented attitude with professionalism

Good knowledge of CRM systems and practices

Excellent communication & listening skills with good up selling skills

Ability to multi-task, prioritize, and manage time effectively

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office