JOB DESCRIPTION
JOB PURPOSE – The role of the Customer Relationship Management (CRM) Executive is becoming even more important as organisations realise the necessity of increasing their knowledge of their target market. As well as dealing with customer requests, you must offer ideas and
QUALIFICATION/EXPERIENCE/SKILLS REQUIRED
QUALIFICATION - BSc/BA in Business Administration, Marketing or a related field.
SKILLS- Proficient in MS Office, with working knowledge of CRM platforms (. Sales force), a customer-oriented attitude, Excellent communication and negotiation skills, Problem-solving aptitude, Ability to work well with a team.
RESPONSIBILITIES
1. Building and maintaining profitable relationships with key customers.
2. Overseeing the relationship with customers handled by your team.
3. Resolving customer complaints quickly and efficiently.
4. Keeping customers updated on the latest products in order to increase sales.
5. Meeting with managers in the organization to plan strategically.
6. Expanding the customer base by up selling and cross-selling.
7. Understanding key customer individual needs and addressing these.
8. Conducting business reviews using CRM programs.
9. Knowing your competition and strategizing accordingly.
10. Create plans to address clients’ business needs
11. Advise clients on creating profitable processes
12. Schedule regular meetings with customers to ensure they are satisfied.
13. Act as point of contact for complaints and escalate issues as appropriate.
14. Help sales team up-sell or cross-sell services and products.
15. Ensure both the company and clients adhere to contract terms
16. Study competition to find new ways to retain customers
17. Set sales and revenue targets and work diligently to meet them
18. Collaborate with internal teams (. sales, engineers, senior management) to address customers’ needs
1 - 4 Years
1 Openings
1.3-2.0 Lac/Yr
Bangalore 
Face-to-Face interview
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