Customer Care Executive

Smart Movess

0 - 6 Years
15 Openings
Not Disclosed
Jaipur
Face-to-Face interview

Key Skills

Customer Care Customer Support Customer Management Customer Communication

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Job Description

Job Title:Customer Care Executive

Location: Mansarovar and Jhotwara

Job Summary:We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for ensuring exceptional customer service and satisfaction by addressing inquiries, resolving issues, and providing information about our products or services. This role will be based in Mansarovar and Jhotwara.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, or chat in a courteous and professional manner.

- Identify and assess customer needs to achieve satisfaction.

- Provide accurate information about products, services, and policies.

- Handle and resolve customer complaints, providing appropriate solutions and alternatives.

- Maintain detailed and accurate records of customer interactions and transactions.

- Follow up with customers to ensure their issues are resolved and their needs are met.

- Collaborate with other departments to resolve complex customer issues.

- Stay up-to-date with company products, services, and promotions.

- Meet and exceed customer service performance goals and targets.

Qualifications:

- High school diploma or undergraduate and graduate

- Proven customer service experience or relevant work experience.

- Strong communication skills, both verbal and written.

- Excellent problem-solving and interpersonal skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in using computers and customer service software.

- Adaptability and a willingness to learn about the company's products and services.

- Familiarity with the Mansarovar and Jhotwara areas

Experience
0 - 6 Years
No. of Openings
15
Education
B.A, Higher Secondary, Any Bachelor Degree
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Smart Movess

SMARTMOVESS Consulting Zone is a staffing company serving almost all sectors like ITES, BPO, IT, FMCG, Travel & Tourism, Education, Advertisement, Finance & Accounting, Healthcare & Pharmaceuticals and Consulting Firms with successful placements. SMARTMOVESS Consulting Zone has been immensely successful in creating a global network of a highly adept intelligent workforce that can help a company achieve its mission-critical projects and goals. Keeping pace with projects and being on the lookout for extremely talented individuals has become ever more challenging. Here is where SMARTMOVESS Consulting Zone comes into play to bring the best-suited talent for your company. All of our resources are multifaceted and come with years of commended performance. The project completion rate of our consultants is 97%, 3% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates. We specialize in healthcare, retail, and startup hiring.