Customer Care Executive

  • icon job experience 1 - 3 Years
  • icon job opening 100 Openings
  • icon salary 2.0-4.0 Lac/Yr
  • icon job location Hinjewadi Pune
  • Face-to-Face interview Face-to-Face interview

Job Description

Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) Preferred

Ø In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Ø Clarity in thought process (Able to articulate his/ her thought)

Ø Ability to handle tough situation with customer.

Ø Excellent communication skills.

Ø Customer handling skills.

Ø Strong ability to multitask and take fast decisions independently.

Ø Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Ø Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ø Ensure Timely & Professional Responses to all Queries,

Ø Experience resolving customer issues, billing, and/or handling product Q&A.

Ø Interest in learning new technologies.

Ø Experience promoting and/or selling products and services.

Ø Demonstrated communication skills.

Ø Resolving device issues using troubleshooting techniques and providing clear and concise information.

Ø Reviewing account information and answering questions about billing or services.
  • Experience

    1 - 3 Years

  • No. of Openings

    100

  • Education

    Higher Secondary

  • Role

    Customer Care Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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