Walk-In for Customer Care Executive (Fresher)

RailMitra

Responsibilities:

- Respond promptly and accurately to customer inquiries via phone, email, or chat.

- Listen attentively to customer concerns, identify the root cause of the issue, and provide solutions or escalate complex problems.

- Maintain a professional and a polite attitude or behavior in all customer interactions.

- Help with product information, find a solution to service related issues, and help customers in navigating our systems.

- Document all customer interactions and details accurately in our CRM system.

- Collaborate with other teams to resolve customer issues and address service related concerns.

- Follow up with customers to ensure their inquiries or issues are resolved to their satisfaction.

- Take a chance to improve the customer experience and give response to management.

- Stay updated about product knowledge, company policies, and up to date about industry trends.

• Experience0 - 3 Years
• No. of Openings20
• EducationHigher Secondary, Secondary School, Diploma, B.A, B.C.A, B.B.A, B.Com, B.Ed
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office