Hiring For Customer Care Executive

MrMed

About MrMed: MrMed is India’s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and s:///

Key Responsibilities:

Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.

Build and maintain strong relationships with clients.

Provide product information and guidance to customers, ensuring they understand benefits and usage.

Stay updated on product offerings, industry trends, and competitor activities.

Identify and target potential customers to drive sales growth.

Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.

Educate customers about new products and promotions.

Assist customers with the order process, ensuring accuracy and efficiency.

Escalate issues to team leads and persistent issues directly to senior management.

Provide follow-up support to ensure customer loyalty and repeat business.

Coordinate with logistics to ensure timely delivery of products.

Address customer inquiries and resolve issues promptly to enhance customer satisfaction.

Ensure a thorough understanding of their needs and effective resolution of their concerns.

Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

Qualifications

0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)

Bachelor's degree in business, pharmacy, or related field (preferred).

Proficient in CRM software and Microsoft Office Suite.

Previous experience in sales, preferably in the pharmaceutical or healthcare sector.

Ability to persuade effectively and demonstrate empathy towards customers

Fluency in Hindi is must

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Pharma, B.Sc, B.Tech, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017