Customer Care Executive

Megaaopes Solutions

Customer service

Handling customer inquiries, issues, and feedback through various channels like phone, email, social media, and live chats

Customer experience

Ensuring that every customer interaction is positive and reflects well on the company

Relationship building

Nurturing healthy relationships with customers to build long-term loyalty and trust

Data analysis

Analyzing customer data to identify trends, preferences, and areas for improvement

Team management

Hiring, directing, and monitoring a team of customer service representatives

Education

Educating other professionals on how to handle customers and their queries

Knowledge development

Learning all aspects of the company's offerings, including features, pricing, technical specifications, and policies

Schedule creation

Creating and maintaining schedules to ensure the team can provide support around the clock

Metrics establishment

Establishing metrics for success, including key performance indicators (KPIs)

Response monitoring

Monitoring responses to customer requests and queries to minimize gaps in customer service delivery

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  Secondary School

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  327,2nd Floor, YD Arcade, OMBR Layout