Customer Care Executive

Mahalaksmi Ev Chargers

Job Title: Outbound Calling Executive & Document QC Specialist

Reports to: Team Lead/Supervisor

Location: Patiala / Work from Home

Job Type: Full-time

Job Summary:

We are seeking an experienced Outbound Calling Executive and Document QC Specialist to join our team. The successful candidate will be responsible for making outbound calls to customers, verifying information, and ensuring documents uploaded on our portal meet quality standards.

Key Responsibilities:

Outbound Calling Executive:

- Make outbound calls to customers to verify information and follow up on pending documents.

- Ensure timely resolution of customer queries and concerns.

- Maintain accurate records of customer interactions.

Document QC Specialist:

- Review and verify documents uploaded on the portal for accuracy and completeness.

- Conduct daily QC of 1000 forms/applications.

- Ensure documents meet quality standards and comply with regulatory requirements.

- Identify and flag discrepancies or errors in documents.

- Notify applicants via email/phone call if documents fail QC.

Requirements:

- 1-2 years of experience in outbound calling/customer service.

- 1-2 years of experience in document verification/QC.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment.

- Strong analytical and problem-solving skills.

- Proficient in MS Office and document management systems.

Education:

- High school diploma or equivalent required.

- Bachelor's degree preferred.

Working Hours:

- Flexible hours, but must be able to work minimum 8 hours a day.

- Daily QC of 1000 forms/applications can be done at any time during the day.

Performance Metrics:

- Call quality and resolution rate.

- Document QC accuracy and efficiency.

- Customer satisfaction ratings.

Salary:

- Competitive salary based on experience

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Vocational Course, Diploma

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home