Walk-Ins Interview For Urgent Requirement For Customer Care Executive

Lifenity Health Limited

Customer Care Executive

Job Description:

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to handle inquiries and issues with professionalism and efficiency.

Key Responsibilities:

-Customer Interaction:Handle inbound and outbound calls, emails, and chat inquiries from customers, providing timely and accurate information.

Issue Resolution: Address customer complaints and issues effectively, ensuring a positive experience and quick resolution.

Product Knowledge: Maintain a comprehensive understanding of the company's products and services to assist customers effectively.

IVR System Management:Utilize and navigate the IVR system to manage customer calls and route inquiries to the appropriate departments.

Record Keeping: Document all customer interactions, including inquiries, complaints, and feedback, in the customer relationship management (CRM) system.

Follow-Up: Conduct follow-ups with customers to ensure satisfaction and gather feedback on services provided.

Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve service delivery.

Performance Metrics: Meet or exceed performance targets, including call handling time, resolution rates, and customer satisfaction scores.

Qualifications:

- Previous experience in a customer service or customer care role is preferred.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and a customer-oriented mindset.

- Familiarity with CRM software and IVR systems is a plus.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Skills:

- Strong interpersonal skills and the ability to build rapport with customers.

- Patience and empathy when dealing with customer inquiries.

- Attention to detail and accuracy in documentation.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary, B.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  D Wing, Trade World, Kamala Mills Compound, 12th floor, Lower Parel, Mumbai, Maharashtra 400013