Walk-Ins Interview For Urgent Requirement For Customer Care Executive

Lifenity Health Limited

We are seeking an experienced and motivated Customer Care Executive to oversee our customer service operations across multiple locations. The ideal candidate will be responsible for ensuring high-quality service delivery, and enhancing customer satisfaction.

Key Responsibilities :

Excel Proficiency : Utilize Excel for data entry, analysis, and reporting. Create and maintain spreadsheets, charts, and graphs to support decision-making processes.

Software Knowledge : Demonstrate proficiency in various software applications, including customer care calling systems and IVR (Interactive Voice Response) systems, to enhance customer service and streamline workflows.

Industry Knowledge : Expertise in the pathology industry to educate clients on services, products, and best practices. Stay up-to-date with industry trends, regulations, and advancements to provide informed support to customers and the sales team.

Issue Resolution : Address escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Reporting : Prepare and present regular reports on team performance, customer satisfaction metrics, and operational efficiency to management.

Qualification:

- Experience in customer service or customer care coordination, preferably in a multi-location environment.

- Strong leadership and team management skills.

Skills Required :

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and the capacity to handle challenging customer situations.

- Ability to effectively manage software systems

- Ability to work effectively in a fast-paced, dynamic environment.

Working Hours: 9 Hours (10:00 AM to 7:00 PM)

Weekly Off will be Rotational

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary, B.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  D Wing, Trade World, Kamala Mills Compound, 12th floor, Lower Parel, Mumbai, Maharashtra 400013