Hiring Fresher - Customer Care Executive - Guwahati

Lakshmi North East Solutions (LNES)

0 - 5 Years
1 Openings
1.3 - 3.5 Lac/Yr
Posted 8 days ago
Face-to-Face interview
Guwahati

Key Skills

Customer Service Client Support Client Relations Customer Experience Customer Retention Client Communication Communication Skills Problem Solving Time Management Attention to Detail

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Job Description

- Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions.

- Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines.

- Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch.

- Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines.

- Handle technical issues or challenges clients may encounter during or after the completion of their projects.

- Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly.

- Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms.

- Collect customer feedback to gauge satisfaction levels with the services provided.

- Work with the development and design teams to improve products or services based on customer suggestions or recurring issues.

- Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system.

- Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements.

- Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs.

- Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables.

- Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.

Experience
0 - 5 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Care Executive
Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.