Customer Care Executive (1-4 Years)

Lakshmi North East Solutions (LNES)

1 - 4 Years
1 Openings
1.5-2.3 Lac/Yr
Guwahati
Posted today
Face-to-Face interview

Key Skills

Scheduling Customer Relationship Customer Service Customer Management Customer Support Followups Billing Order Management Documentation Record Keeping Inventory Management Attention to Detail Time Management Microsoft Office

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Job Description

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person, providing detailed information about pesticide products and their applications.

- Assist customers with placing orders for pesticide products, ensuring the correct quantities and specifications are selected.

- Provide clear and accurate information about the company's product offerings, including different pesticide types, their usage, and potential environmental impact.

- Investigate customer complaints related to product quality, effectiveness, or safety, and provide timely solutions.

- Maintain accurate and up-to-date customer records, including purchase history, communication logs, and complaint resolutions.

- Guide customers in understanding the proper safety precautions for handling pesticide chemicals, including personal protective equipment (PPE) and emergency procedures.

- Collect and analyze customer feedback regarding product satisfaction and service quality to identify areas for improvement.

- Work closely with the sales, logistics, and technical teams to ensure a smooth customer experience from order placement to delivery.

- Participate in regular training sessions to stay current on product updates, industry standards, and customer service best practices.

- Identify opportunities to upsell or cross-sell related products to customers, such as complementary pesticides or safety equipment.

- Process product returns or exchanges in accordance with company policies, ensuring customer satisfaction while adhering to safety and regulatory guidelines.

- Build strong relationships with customers by providing personalized and proactive support.

- Prepare daily, weekly, or monthly reports on customer inquiries, complaints, and resolutions, tracking performance metrics.

- Handle urgent customer situations such as product misuse, chemical spills, or safety violations with urgency and professionalism.

Experience
1 - 4 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.