Customer Care Executive (Only Females)

Lakshmi North East Solutions (LNES)

- Provide prompt, friendly, and effective support to customers via phone, email, or in-person.

- Address customer queries related to vehicle sales, services, warranties, and spare parts.

- Educate customers on the different vehicle models, features, and specifications.

- Guide customers through the process of selecting the right vehicle or service based on their needs and preferences.

- Build and maintain positive relationships with customers to ensure long-term satisfaction and loyalty.

- Follow up with customers post-purchase or service to ensure their satisfaction and address any issues or concerns.

- Assist customers in scheduling test drives, vehicle servicing, and maintenance appointments.

- Coordinate with the sales and service departments to ensure seamless customer experience from inquiry to after-sales support.

- Address customer complaints in a professional and empathetic manner, aiming for quick and effective resolution.

- Investigate and resolve any service or product-related issues, ensuring customer concerns are dealt with promptly and to their satisfaction.

- Maintain accurate records of customer interactions, transactions, complaints, and feedback using the companys CRM system.

- Inform customers about ongoing promotions, new launches, or seasonal offers related to vehicles, services, or accessories.

- Assist customers with understanding their billing statements for vehicle purchases, servicing, or repairs.

- Follow up with customers regarding their purchase or service experience to ensure complete satisfaction.

- Actively collect customer feedback through surveys, phone calls, or direct conversations to gauge satisfaction levels and areas for improvement.

- Maintain customer accounts, ensuring accurate records of services, warranties, and purchase history.

- Schedule vehicle servicing, repairs, and appointments efficiently while minimizing customer wait times.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.