Urgent Openings For Customer Care Executive at Marol Andheri (E)

Hi-tech HR solutions

Job Description:

The Call Centre Executive is responsible for providing exceptional customer service by effectively handling inbound and outbound calls in a professional and courteous manner. The executive will address customer inquiries, resolve issues, and provide accurate information about products or services. They must possess excellent communication skills, be highly customer-oriented, and have the ability to handle challenging situations with empathy and patience. The Call Centre Executive will work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Responsibilities:

 Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions.

 Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required.

 Provide accurate and up-to-date information about products, services, and company policies to customers.

 Maintain a thorough understanding of product knowledge and stay updated with any changes or updates.

 Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution.

 Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system.

 Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc.

 Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience.

 Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery.

 Stay updated with industry trends and best practices in customer service and call centre operations.

Requirements:

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  B.A

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Andheri East,