Job Description:
The Call Centre Executive is responsible for providing exceptional customer service by effectively handling inbound and outbound calls in a professional and courteous manner. The executive will address customer inquiries, resolve issues, and provide accurate information about products or services. They must possess excellent communication skills, be highly customer-oriented, and have the ability to handle challenging situations with empathy and patience. The Call Centre Executive will work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.
Responsibilities:
Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions.
Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required.
Provide accurate and up-to-date information about products, services, and company policies to customers.
Maintain a thorough understanding of product knowledge and stay updated with any changes or updates.
Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution.
Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system.
Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc.
Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience.
Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery.
Stay updated with industry trends and best practices in customer service and call centre operations.
Requirements:
1 - 5 Years
1 Openings
Not Disclosed
Andheri Mumbai 
Face-to-Face interview
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