Customer Care Executive

Professionals Lab

0 - 4 Years
500 Openings
2.0-4.3 Lac/Yr
Faridabad
+3 Gurgaon, Noida, Delhi NCR
Face-to-Face interview

Key Skills

BPO Executive BPO Telecaller BPO Customer Support Executive Call Center Executive Customer Care Walk in

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Job Description

Dear Candidates

We are Hiring BPO Associates for Hiring for Hindi + English, Regional profile (Kannada, Malayalam, Tamil, Telugu, Oriya, Marathi) for Delhi/NCR.

Job Description

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.

Minimum Qualification Criteria:-

1. Undergraduate / Graduate

2. Fresher are also eligible

3. Agent should be flexible to work in 24/7 Environment.

Desirable qualifications:

1. Excellent Communication skills (Written/Verbal) is the foremost priority.

2. Good customer service skills & should display good analytical abilities

3. Prior experience in BPO voice process shall be preferred.

4. Computer System and Broadband required at home.

Job Responsibilities:

1. Provide splendid customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills:-

1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

2. Strong communication skills characterized by excellent writing and speaking skills.

3. Must possess good multi-tasking skills.

Salary: /- pm

Experience
0 - 4 Years
No. of Openings
500
Education
B.A, B.C.A, B.Com, Diploma, Higher Secondary, Any Bachelor Degree, Secondary School, Vocational Course
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Professionals Lab

Professionals Lab is a renowned company specializing in software design & development, training, and consultancy services. It empowers its clients to succeed by creating innovative software using advanced strategies. We have been in this business for over a decade now and our experience in designing and developing custom software products helps clients create business growth.

We are experts in assessing your needs and creating the perfect software solution for you. Whatever your project, we offer an honest consultation at minimal cost. We provide you with complete transparency and control throughout the software designing and development lifecycle. Our software consultants use their IT and software expertise to analyze existing software, assess technological needs, and guide clients through designing and implementing new software solutions. We also provide the best software training and help you acquire any practical knowledge and technical skills associated with specific software.

Professionals Lab has also established itself as a renowned name in the recruitment, HR, and staffing industry by providing a comprehensive range of solutions to diverse companies. We are a dynamic organization that offers the best domestic and overseas placement solutions. We at Professionals Lab believe in ensuring the highest level of service quality. Through our focused approach and practices, we have been able to add value to our services. We constantly strive to improve our service quality through extensive research to get innovative solutions.

At Professionals Lab, we have the ability to align the intricate & diversified recruitment, HR, staffing, software design & development, training, and consultancy needs of our clients by providing strategic and reliable solutions. Besides, we also provide career consultancy, corporate training, education consultancy, and immigration services. Our capability in prompt delivery and ethical business policies has gained us the reputation of being a credible organization in the market.