Walk-in Urgent Opening For Customer Care Executive

ESMSYS PVT LTD

Roles & Responsibilities:-

Handle inbound and outbound calls related to loans and subsidies

Address customer inquiries regarding loan products, application processes, status updates

Guide customers through the application process, including filling out forms and explaining required documentation.

Assist customers in understanding eligibility criteria, interest rates, and loan terms.

Escalate complex issues to higher authorities or specialized departments when necessary.

Accurately input customer information into the CRM system

Maintain detailed records of customer interactions, comments, and complaints.

Provide clear, concise, and accurate information to customers.

Keep customers informed about the status of their applications and any required actions

Gather customer feedback on products and services

Report common issues and suggestions to improve service quality

Work closely with other departments

Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques

Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively

Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates

Continuously improve service quality through feedback and training.

• Experience0 - 3 Years
• No. of Openings5
• EducationB.C.A, B.B.A, B.Com, B.Ed, BDS, Bachelor of Hotel Management, B.Sc, B.Tech, LLB, Any Bachelor Degree
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Walk-in interview locationA-402, Times Square Grand, Sindhu bhavan road, Thaltej- Ahmedabad-380059