Customer Care Executive- Purplle Process

Ebullient Service

Responsibilities:

1. Communicate with customers via phone, email and chat

2. Understanding the products and services provided by the company.

3. Resolving customer complaints, service issues, and queries.

4. Providing detailed information to customers

5. Negotiating the terms and conditions with the customers

6. Maintaining a healthy relationship with the clients

7. Offering exceptional customer service and taking feedback

Desired Qualities:

Clear communication skills, product and service expertise, the ability to use positive language, persuasive speaking skills, and effective listening.

Experience: At least 1 year of relevant work experience

Quality requirement:

1. Excellent Communication Skills

2. Open to Blended Process (Chat + Calls + Email)

3. Open to Rotational shift, Split shift and evening Shift

4. Comfortable with the bond of 6 months.

Technical Requirements:

1. Windows laptop with (Windows 10 or above), Ram (8gb or above)

2. High Internet Connection with Speed more than 50mbps

3. Proper Electricity with backup like inverter or generator. Power backup is must.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home