Customer Care Executive

Credence Resource Management

Job Roles & Responsibilities

As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

Ensure all accounts in assigned lists are managed accurately and timely.

Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

• Experience

  0 - 6 Years

• No. of Openings

  13

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office