Customer Care Executive - In-patient Department

Cloudnine Hospital

Job Responsibilities:

To operate as a Focal point for Visitors, telephone calls, e-mails.

To Welcome Customers & Guests.

To Check in all patients after billing on thesoftware provided.

To coordinate with the Customers for the doctors appointment.

To inform doctors and patient alike on the cancellation of an appointment.

To coordinate with the customers for Billing (Consultation Bills, Investigation Bills, Bed Booking etc.)

To register the Patient ID No for New patient and to update the same in the Patient file.

Counsels patients regarding various Cloud 9 packages, services offered, facilities etc.

Co-ordinate the smooth functioning and maintenance of Clinic facilities.

To educate and train new employees about service rules, roles, expectations, duty hours and policies.

Feedback Collection: Ensure customers are aware of feedback collection mechanism. Encourage customer to give feedback after consultation/ usage of any service provided.

If written: in prescribed feedback forms from all patients, and unopened feedback forms has to be given to Assistant Clinic Manager.

If digital:Guide customer on entering feedback.

Oversee the addressing of grievances/complaints received from the patients in a timely and satisfactory manner.

Ensuring all the areas of the department like OPDs, Waiting area, rest rooms, receptions is kept cleaned in coordination with housekeeping department.

Regarding OPD area should coordinate with maintenance department regarding maintenance related works and ensure the work is completed without affecting the routine patient flow within the stipulated time.

Ensure adequate stock of required items are stocked and maintained for the day to day functioning of the OPD.

Coordinates with consultant doctors for their slot timings, leaves and also for other requirements for the smooth functioning.

Interested candidates can share their CV on + or .

• Experience1 - 7 Years
• No. of Openings4
• EducationAny Bachelor Degree
• RoleCustomer Care Executive
• Industry TypeHospitals / Medical / Healthcare Equipments
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office