Customer Care Executive

Bizaccenknnect Pvt. Ltd

Guiding members through account set-up, product queries,

transaction issues and any other challenges they may face

Educating members on our tools and features to enhance adoption and

retention

Collaborating with the rest of the team on new member-centric initiatives

Attending to issues faced during the member lifecycle

Delivering a WOW member experience every time

Support members via the in-app chat service, emails and over the phone

throughout the member journey, particularly during the MVP launch

phases

Resolve both routine and complex enquiries in a thorough and

expeditious manner, escalating toappropriate teams and individuals as

required

Address member complaints in a compassionate and patient manner

Strive to achieve high member satisfaction by going above and beyond

Motivate and encourage members across the member journey to

maximize member satisfaction. Identify any concerns by asking relevant

questions and escalating to management/other teams where necessary

Continuously improve the member support process using insight into the

overall experience, tracking feedback, and providing such in a team

meeting. Work on ensuring quick response time,and ensure a stellar

member experience.

Proactively review the user journey, find and work upon areas of

improvement.

Taking a consultative approach to helping members overcome

issues and achieve goals toprovide them with a 7-star experience

Overseeing the entire member lifecycle from onboarding right

through to enabling business success for members

Interested candidate can share updated resume Mob no.

Mail id

• Experience

  1 - 2 Years

• No. of Openings

  16

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office