Customer Care Executive (Full Time)

Anubha Soft Solutions

**job title:** customer care representative

**location:** [pan india]

**department:** customer service

**reports to:** customer care manager

**position type:** full-time/part-time

**job overview:**

we are seeking a dedicated and empathetic customer care representative to join our dynamic team. the ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. as a customer care representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

**key responsibilities:**

- **customer interaction:** serve as the primary point of contact for customers via phone, email, live chat, and social media, addressing inquiries and resolving issues promptly and professionally.

- **issue resolution:** identify and troubleshoot customer problems, offering solutions and escalating issues to the appropriate departments when necessary.

- **product knowledge:** maintain a thorough understanding of our products and services to provide accurate information and support.

- **record keeping:** document all customer interactions and transactions in the crm system accurately and in a timely manner.

- **feedback collection:** gather and relay customer feedback to management for the purpose of improving products and services.

education: high school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

experience: previous experience in a customer service or call center role is preferred, but not required.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home