Customer Care Executive (Full Time)

Anubha Soft Solutions

**Job Title:** Customer Care Representative

**Location:** [Pan India]

**Department:** Customer Service

**Reports To:** Customer Care Manager

**Position Type:** Full-Time/Part-Time

**Job Overview:**

We are seeking a dedicated and empathetic Customer Care Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. As a Customer Care Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

**Key Responsibilities:**

- **Customer Interaction:** Serve as the primary point of contact for customers via phone, email, live chat, and social media, addressing inquiries and resolving issues promptly and professionally.

- **Issue Resolution:** Identify and troubleshoot customer problems, offering solutions and escalating issues to the appropriate departments when necessary.

- **Product Knowledge:** Maintain a thorough understanding of our products and services to provide accurate information and support.

- **Record Keeping:** Document all customer interactions and transactions in the CRM system accurately and in a timely manner.

- **Feedback Collection:** Gather and relay customer feedback to management for the purpose of improving products and services.

Education: High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

Experience: Previous experience in a customer service or call center role is preferred, but not required.

• Experience0 - 2 Years
• No. of Openings50
• EducationHigher Secondary
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Home