Customer Care Executive

Am2pm Support Private Limited

Location: H-91,sector63,Noida,Noida, Gautambuddha Nagar, Uttar Pradesh,

Timing-10:00am to 6:30pm

Languages: English & Hindi

Qualifications:

• High School Diploma or equivalent.

• Excellent communication skills.

• Fluency in English and any other language(optional)

• Friendly attitude and good customer service skills.

• Proficiency in computer programs and technology.

• Knowledge of customer care techniques.

• Able to work independently.

Responsibilities:

• Handle customer inquiries and complaints via phone, chat ,or email.

• Provide accurate information about products and services.

• Identify customer needs and help customers use specific features.

• Understand customer requirements and provide appropriate solutions.

• Research required information using available resources

• Follow up with customers to ensure their issues are resolved.

• Maintain a record of customer interactions and transactions

• Update customer profiles in internal databases.

• Comply with company policies and procedures

• Suggest process improvements to enhance customer service experience.

Skills:

• Excellent communication and interpersonal skills.

• Good problem-solving and decision-making skills.

• Strong attention to detail.

• Ability to work well under pressure.

• Ability to work independently.

• Excellent organizational and time management skills.

Benefits:

• Immense learning opportunity.

• Incentives :-After 3 months on performance basis.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office