Customer Care Executive

Affluence Consulting

Job Responsibility:

Answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints thru chat / e-mail.

Maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken.

Follow up to confirm that requests are passed and actions are taken for customers.

Mention unresolved customer complaints or different requests to particular departments for further actions.

Drive customer registration to marketing campaigns for the products.

Maximize sales opportunity.

Any ad hoc task assigned by supervisor.

Skills Required/Who we are looking for:

- Be able to prioritize works and execute on time

- Good interpersonal, telephone and computer skills

- Good Communication skills. (English)

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Strong team player and customer oriented

- Ability to work under pressure while maintaining high attention to detail.

- Willing to work in long-hours.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office