Customer Care Executive

Adroit Synergies Pvt Ltd

JD for APB IB

Job Title: Customer Support Representative

Location: Noida, Sector 63

Company: Adroit Synergies Pvt Ltd

Position Type: Full-Time

Minimum Qualification: 12th Pass

Job Description:

Adroit Synergies Pvt Ltd is seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

- Provide prompt and accurate responses to customer inquiries via phone call.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Collaborate with team members and other departments to address customer needs and feedback.

- Identify and escalate issues to higher-level support or management as necessary.

- Contribute to process improvements and suggest enhancements to enhance the customer experience.

Qualifications:

- Minimum educational qualification of 12th pass.

- Proficiency in Punjabi and English, both spoken and written.

- Strong communication and interpersonal skills.

- Ability to handle stressful situations calmly and effectively.

- Previous experience in a customer support role is a plus but not required.

Salary:- 13kctc to 24ctc (Depend on interview skills & Knowledge)

Shift Timings:

- Boys: 3 PM to 12 AM (2k Night Allowance)

- Girls: 7 AM to 4 PM

Benefits:

- Competitive salary and performance-based incentives.

- Health and wellness benefits.

- Opportunities for career growth and development.

- Supportive and dynamic work environment.

Interested candidate can send me CV

• Experience0 - 1 Years
• No. of Openings50
• EducationHigher Secondary
• RoleCustomer Care Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationAdroit Synergies Pvt Ltd H-75 Sector 63 near by Noida Electronic City Metro station, Noida