Urgent Opening For Customer Care Executive

31 Parallel IT and BPO Solution Pvt Ltd

• Respond to customer inquiries and provide accurate information about products, services, and company policies.

• Assist customers in troubleshooting issues, resolving problems, and finding appropriate solutions.

• Manage and resolve customer complaints in a timely and empathetic manner, aiming for a high level of customer satisfaction.

• Use effective communication skills to build rapport with customers and establish long-term relationships.

• Follow up with customers to ensure their concerns have been resolved and they are satisfied with the outcome.

• Process orders, returns, and exchanges in accordance with company policies and procedures.

• Maintain customer databases by entering and updating relevant information.

• Collaborate with other departments, such as sales and technical support, to address customer needs and provide comprehensive solutions.

• Stay up-to-date with product knowledge, company updates, and industry trends to effectively assist customers.

• Meet individual and team targets, such as response time, customer satisfaction scores, and productivity goals.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  B.A, B.B.A, B.E, Bachelor of Hotel Management, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Vocational Course

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office