Urgent Opening For Customer Care Consultant

Roles4All

0 - 2 Years
20 Openings
Not Disclosed
Mohali
Face-to-Face interview

Key Skills

Conflict Resolution Interpersonal Skills Communication Manager

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Job Description

conducting customer satisfaction surveys to understand what areas of the company's services need improvements

catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

curating streamlined email and social media communication mediums for offers, updates and much more

dealing with customer issues and churning out an easy-to-follow solution

managing payment and delivery of customer orders

helping customers choose the right product for their requirements and budget

handling customer concerns and complaints in a timely manner

informing customers of upcoming promotions or deals

establishing a positive rapport with all clients and customers in person or via phone

forming reports based on customer satisfaction statistics and helping their team to develop new skills

fixing appointments based on the availability of customers and clients

interacting with customers to ensure they have a desirable and shareable experience

Experience
0 - 2 Years
No. of Openings
20
Education
B.A, Diploma, Professional Degree, Secondary School
Role
Customer Care Consultant
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Roles4All

Roles 4 All agency is committed in helping organizations to increase their productivity through better use of their human resources and to enable companies to achieve real competitive advantages. Our skills and expertise cover a wide range of HR activities and initiatives. The programmes we design are developed to meet specific organizational needs. We work across all industry sectors, employing a simple yet effective approach to each project. By developing long-term strategic partnerships with Private and Public sector organizations, we are well placed to offer "best of breed" solutions to our clients, whilst maintaining focus on the needs of our candidates.