Customer Care Associate

Job Description

Managing Inbound and/or outbound calls

Following various communication scripts when speaking to a customer;

Identifying customer needs, answering questions and providing solutions/alternatives to issues;

Up selling products and services wherever possible;

Building sustainable customer relationships;

Keeping records of all conversations organized;

Building product knowledge; and improving performance and achieve targets.

Maintaining and improving quality results by adhering to standards and guidelines.
  • Experience

    0 - 1 Years

  • No. of Openings

    100

  • Education

    Diploma, Any Bachelor Degree

  • Role

    Customer Care Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About HRH Next pvt ltd

We transform the way customers experience your brand. From identifying prospective customers, nurturing existing ones to upselling and cross selling your products, we take care of your customer's complete life cycle. Our solutions are designed to suit your service requirements in the most cost effective way and to completely take the load off you. Starting out as Hyderabad Radio House, a 6-decade-old brand, HRHnext has evolved from a consumer durables giant across South India to a business solutions provider offering services to meet the most demanding of business need, i.e., customer interactions.
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