Customer Care Associate

  • icon job experience 0 - 3 Years
  • icon job opening 20 Openings
  • icon salary 1.8-2.5 Lac/Yr
  • icon job location Indore
  • Face-to-Face interview Face-to-Face interview

Job Description

Role & Responsibilities

1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4. Ability to understand and handle irate customers

5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

6. Ability to achieve stretched targets and able to manage the organization standards

7. Maintain Superior quality service by following organization standards

Education Requirements/ Skills

1. Any Graduate / MBA

2. 0-3 years of relevant experience of domestic/international BPO

3. Strong interpersonal, problem-solving skills and verbal and written communication skills

4. Strong computer knowledge and technical skills
  • Experience

    0 - 3 Years

  • No. of Openings

    20

  • Education

    Any Bachelor Degree

  • Role

    Customer Care Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Telamon HR Solutions

Born with an intense desire to offer professional and purposeful solutions to today's business ultimatums, Telamon converges(as showcased in our logo) Technology(blue), Process(Red) and People(Yellow) to offer well researched alternatives to meet challenges in Human Resource Management.
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