Customer Care Associate

HRH Next services pvt ltd

Call Centre Associate Roles & Responsibilities:

Managing Inbound and/or outbound calls

Following various communication scripts when speaking to a customer;

Identifying customer needs, calls should be answered in weekend & festivals ;

Upselling products and services wherever possible;

Building sustainable customer relationships;

Keeping records of all conversations organized;

Building product knowledge; and improving performance and achieve targets.

Maintaining and improving quality results by adhering to standards and guidelines.

Call Centre Agent Skills:

Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

Organized: Agents need to be able to acces

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Secondary School

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office