Customer Care Associate GharArt

Fortune Foot Prints

Job Description:

We are just starting operations and are seeking a dynamic and customer-oriented Customer Care Executive to join our team. This role is ideal for someone who is passionate about helping consumers, enjoys communicating with people, and thrives in a fast-paced environment. The ideal candidate will manage customer interactions, resolve queries, handle logistics, and ensure seamless parcel shipments.

Key Responsibilities:

Customer Support: Respond to customer queries via calls, emails, and chats with professionalism and empathy.

Logistics Coordination: Handle packaging, marking, and dispatching of parcels to customers.

Issue Resolution: Address customer complaints and ensure prompt resolutions to enhance satisfaction.

Learn and Adapt: Stay updated with product knowledge, company policies, and logistics processes to provide accurate information.

Feedback Management: Record and relay customer feedback to help improve our products and services.

Key Requirements:

Language Proficiency: Strong command of English (written and spoken).

Tech-Savvy: Comfortable using basic computer applications (., MS Office, Email, CRM tools).

Logistics Knowledge: Basic understanding of courier and shipment processes (training will be provided).

Interpersonal Skills: Strong communication and problem-solving skills with a customer-first mindset.

Adaptability: Willingness to learn and grow with the company.

Qualifications:

Freshers or candidates with 1-2 years of experience in customer care or logistics.

A high school diploma or bachelor’s degree preferred.

Prior experience in e-commerce, D2C, or home décor brands is a plus but not mandatory.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.B.A, B.Com

• Role

  Customer Care Associate

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kirti Nagar , Mansarovar Garden